Training activity information
Details
Explore the experience of a patient on their journey through their care in your organisation and reflect on how it may feel to be a patient receiving this care
Type
Developmental training activity (DTA)
Evidence requirements
Evidence the activity has been undertaken by the trainee.
Reflection on the activity at one or more time points after the event including learning from the activity and/or areas of the trainees practice for development.
An action plan to implement learning and/or to address skills or knowledge gaps identified.
Considerations
- You must apply appropriate confidentiality to any patient information shared with you as part of this competency
- Reflective practice
- Inclusive practice and unconscious bias
- Access to healthcare and health inequalities
- Patient centred care and support
- NHS principles and values
- The professional and personal standards of a Clinical Scientist
- Effective communication
- Culture and values
- Continuous improvement
Reflective practice guidance
The guidance below is provided to support reflection at different time points, providing you with questions to aid you to reflect for this training activity. They are provided for guidance and should not be considered as a mandatory checklist. Trainees should not be expected to provide answers to each of the guidance questions listed.
Before action
- What aspects of a patient’s journey within your organisation will you focus on exploring?
- What different perspectives might a patient have at various stages of their care?
- How can you gather information to understand the patient experience (e.g., speaking to patients, reviewing patient feedback)?
- What assumptions do you currently hold about the patient experience in your organisation?
In action
- As you try to understand the patient’s journey, are you actively imagining their emotions and perspectives at different stages?
- Are you noticing any points in the journey where communication or processes might have a significant impact on the patient’s experience?
- As you reflect on how it might feel to be the patient, are you identifying specific aspects of care that could be improved to enhance the patient experience?
On action
- What were the key stages and interactions in the patient’s journey? What potential challenges or points of anxiety might a patient experience during this journey?
- What aspects of the care seemed particularly positive or negative from a patient’s perspective?
- How well were you able to empathise with the patient’s perspective?
- What did this exercise reveal about your understanding of patient-centred care?
- How effective were you at identifying areas where the patient experience could be improved?
- How will you apply this understanding to your interactions with patients in the future?
- What changes might you suggest within your department to enhance the patient experience?
- How will you continue to seek and value the patient perspective in your practice?
Beyond action
- Have your subsequent interactions with patients been influenced by the insights you gained from exploring the patient journey?
- How has this exercise in empathy shaped your understanding of patient-centred care and the importance of considering the patient perspective in all aspects of your practice?
- In your future role, how will you continue to incorporate the patient experience into your work and advocate for patient needs?
Relevant learning outcomes
| # | Outcome |
|---|---|
| # 3 |
Outcome
Appraise and reflect on all elements of practice, identify areas for improvement and personal development. |
| # 5 |
Outcome
Practice inclusively in a non-discriminatory manner to provide patient centred care. |
| # 6 |
Outcome
Summarise the role and responsibilities of healthcare scientists in providing and upholding high quality patient centred care. |
| # 7 |
Outcome
Identify stakeholders involved with and affected by their practice and work with stakeholders to provide high quality patient centred care. |
| # 8 |
Outcome
Apply the principles and values of the NHS in their practice. |
| # 9 |
Outcome
Describe the framework of local and national healthcare provision and the contribution of their role and specialty. |