Training activity information
Details
Liaise with third party software providers or an external provider to solve system development or technical issues
Type
Entrustable training activity (ETA)
Evidence requirements
Evidence the activity has been undertaken by the trainee repeatedly, consistently, and effectively over time, in a range of situations. This may include occasions where the trainee has not successfully achieved the outcome of the activity themselves. For example, because it was not appropriate to undertake the task in the circumstances or the trainees recognised their own limitations and sought help or advice to ensure the activity reached an appropriate conclusion.
Reflection at multiple timepoints on the trainee learning journey for this activity.
Considerations
- Use of third party software for logging technical support queries
- Adapting communication to the audience
- Incident reporting
Relevant learning outcomes
| # | Outcome |
|---|---|
| # 6 |
Outcome
Implement new applications and upgrades to an existing application using controlled methodology. |