Competency information
Details
Shadow at least two senior managers and critically reflect on the impact of service management practice.
Considerations
- Differences and links between leadership and management.
- The principles of good service management.
- Leadership: behaviours, styles, skills, types, impact on performance.
- Management theory: behaviours, styles, skills, types, impact on performance.
- The nature and impact of organisational culture on service delivery practice.
- Tools and techniques to measure, analyse and improve efficiency, effectiveness and productivity.
Relevant learning outcomes
| # | Outcome |
|---|---|
| # 2 | Outcome Shadow at least two senior managers and critically reflect on specific service management practices. |