Competency information
Details
Communicate effectively with the public, services users and other healthcare professionals, adapting communication style and language to meet the needs of listeners.
Considerations
- The principles of effective communication including:
- written and electronic, verbal and non-verbal and feedback
- the way effective communication can assist in identifying problems accurately, increase patient satisfaction, enhance treatment adherence, and reduce patient distress and anxiety
- the importance of some key ideas, for example signposting, listening, language, non-verbal behaviour, ideas, beliefs, concerns, expectations and summarising in communication
- the range of question types that can be used in a communication.
Relevant learning outcomes
| # | Outcome |
|---|---|
| # 2 | Outcome Communicate with patients, relatives, service users, other healthcare professionals, colleagues and the public with respect, empathy and sensitivity, including listening, speaking, giving and receiving information, giving and receiving feedback. |