Healthcare Technology Management —
Training activity: 4

Details

Provide information and training to a patient and healthcare professional in the safe and effective use of a medical device.

Type

Developmental training activity (DTA)

Evidence requirements

Evidence the activity has been undertaken by the trainee​.

Reflection on the activity at one or more time points after the event including learning from the activity and/or areas of the trainees practice for development.

An action plan to implement learning and/or to address skills or knowledge gaps identified.

Reflective practice guidance

The guidance below is provided to support reflection at different time points, providing you with questions to aid you to reflect for this training activity. They are provided for guidance and should not be considered as a mandatory checklist. Trainees should not be expected to provide answers to each of the guidance questions listed.

Before action

What are the intended outcomes of the training activity?

• How have you reviewed the specific learning outcomes to ensure you are prepared to manage this stage of the healthcare technology management lifecycle?
• What essential knowledge regarding organisational policy and national systems for patient safety must you acquire before you begin the training session?
• How do you plan to demonstrate that your training session supports the safe and effective use of the device and aligns with incident reporting frameworks?

What do you anticipate you will learn from the experience?

• What specific insights do you hope to gain regarding the different communication needs of a patient versus a healthcare professional?
• In what ways do you expect this activity to improve your ability to gather information from stakeholders to ensure their training needs are fully met?
• How does your existing knowledge of the medical device’s functionality prepare you for the technical questions you might face?

What actions will you take in preparation for the experience?

• What specific points have you prepared to discuss with your Training Officer to ensure your training materials are compliant with departmental policy?
• What possible challenges—such as varying levels of technical literacy or time constraints—have you identified, and how do you plan to handle them?
• How have you identified your feelings about embarking on this activity, particularly the responsibility of ensuring others can use safety-critical technology effectively?

In action

What are you doing?

• How are you currently approaching the delivery of the training, and why have you chosen this particular communication style for each stakeholder?
• What decisions are you making as the session progresses to ensure the most critical safety and performance information is being absorbed?
• Which parts of your teaching feel intuitive, and which aspects require more conscious effort to ensure technical nuances are not lost?

How are you progressing with the activity?

• How effective are your current actions in ensuring both the patient and the professional can safely demonstrate the use of the device?
• What challenges are you facing as you observe the trainees interacting with the technology, and what are you learning from these interactions?
• How does this live training session connect to your existing skills in stakeholder engagement?

How are you adapting to the situation?

• Are there alternative ways to explain a technical step that you should consider mid-session to better support the user’s understanding?
• What immediate support or guidance might you need from a senior colleague to resolve a specific technical query during the session?
• How are you ensuring that your advice remains strictly within your professional scope of practice regarding clinical use?

On action

What did you notice?

• How would you summarise the key points of the experience, specifically detailing how effectively the training addressed the safe use of the device?

What did you learn from the activity?

• What specific skills or knowledge did you develop regarding the ability to adapt communication to effectively provide and gather information?
• Were there any unexpected successes or challenges—such as a trainee identifying a potential safety risk—and what did you learn from these?
• In what ways did your reflection-in-action influence the final quality of the training narrative you delivered?
• How does the experience of training others relate to the requirements for your future post-programme practice?

What will you take from the experience moving forward?

• What areas for continued development in patient education or professional liaison have you identified as a result of this activity?
• How can you apply the learning from this session (e.g., more effective use of patient safety data) to your routine practice?
• What are the specific ‘next steps’ you will now take, such as seeking feedback from the trainees, to support the assimilation of what you have learned?

Beyond action

Have you revisited the experiences?

• How have you re-evaluated your initial training methods in light of subsequent learning or long-term feedback from the users?
• Comparing this experience with your Observed Training Activities (OTAs), what specific observable behaviours in professional communication have you now fully assimilated?
• In what ways has discussing with peers changed your view on how to navigate the challenges of teaching complex technology?

How have these experiences impacted upon your current practice?

• How has this training activity supported your development in wider areas, such as writing user instructions or providing safety advice to clinical staff?
• How have you applied this knowledge of national patient safety systems since the original experience?
• In what ways has the cumulative learning from this activity supported your preparation for in-person assessments, such as Observed Communication Events (OCE)?

How might these experiences contribute towards your future practice?

• What transferable skills in stakeholder engagement and project management have you developed that will help you lead future technology introductions?
• What clear actions for continued development of your communication and training skills have you identified to ensure your future practice remains safe and of high quality?

Relevant learning outcomes

#	Outcome
# 1	Outcome Plan and manage the stages of the healthcare technology management lifecycle.
# 2	Outcome Apply and adapt communication skills to effectively provide and gather information to and from stakeholders.
# 5	Outcome Practice in accordance with organisational policy for healthcare technology management.
# 6	Outcome Practice in accordance with organisational and national systems for patient safety and incident reporting.